Privacy Policy

1. Information We Collect

a) Information You Provide

When you place an order, book a visit, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Shipping & billing address

• Payment details (processed securely via payment gateway — we do NOT store card details)

• Customisation notes (engraving text, preferences, etc.)

b) Automatically Collected Information

When you browse the website, we may automatically collect:

• IP address

• Browser & device type

• Pages visited

• Time spent on pages

• Referral source

This helps us improve performance and user experience.

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Communicate order updates

• Respond to enquiries

• Schedule studio visits

• Improve website functionality

• Prevent fraud and misuse

• Send important service notifications

We do not sell or rent your personal data to third parties.

3. Payments & Security

Payments are processed through trusted third-party payment gateways (such as Razorpay, UPI, card networks, etc.).

We never store your card number, CVV, or banking credentials on our servers.

Your data is protected using secure protocols and industry-standard safeguards.

4. Cookies

Our website uses cookies to:

• Remember preferences

• Improve performance

• Understand visitor behaviour

You can disable cookies in your browser settings, though some features may not function properly.

5. Sharing of Information

We only share your information when necessary to operate our services:

• Shipping partners (for delivery)

• Payment processors (for transactions)

• Technical service providers (hosting, analytics)

All partners are expected to maintain confidentiality and data protection standards.

6. Data Retention

We retain your information only as long as necessary to:

• Complete orders

• Provide customer support

• Meet legal and accounting obligations

You may request deletion of your personal data at any time (see Section 8).

7. Third-Party Links

Our website may contain links to external websites or social media platforms.
We are not responsible for their privacy practices.

8. Your Rights

You may request to:

• Access your personal data

• Correct inaccurate information

• Delete your data

• Withdraw communication consent

To do so, contact us using the details below.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this policy from time to time.
Updates will be posted on this page with a revised date.

11. Contact Us

For privacy-related questions or requests: